01 / CONTEXT
The challenge
Shipment exceptions require operations teams to assess the issue, coordinate with carriers, and decide when to escalate. The engagement focused on reducing the time spent moving through those steps while keeping decisions traceable.
Our approach
The dispatch copilot brings exception triage, drafted carrier communications, and escalation into one agent workflow. Human review remains visible in the communication approval process, with traces supporting the path from incoming exception to proposed response.
What was delivered
- An agent system for shipment-exception triage
- Drafted carrier communications with an approval step
- Escalation workflows with full traces
- Managed deployment after a 16-week delivery
The outcomes
The project summary reports 38% faster exception resolution and approval of 92% of agent-drafted communications. The system moved from foundry to production in 16 weeks.
Results reflect this engagement’s project summary and are specific to its scope; they are not a forecast for another organization.